Domestic U.S. orders typically ship within 3-5 business days, and international orders
within 5-7 business days unless otherwise specified on the product page. Orders are
processed and shipped during business days only (Monday–Friday, excluding holidays).
During high-volume periods, including holidays, orders may take 6–10 business days to be fulfilled and shipped.

No. Once an order has been submitted, we’re unable to cancel as it immediately enters our warehouse processing system.

Orders may be canceled for several reasons, including but not limited to incomplete shipping information, unverifiable payment details, chargeback history, or item unavailability. If
your order was canceled and you believe it was an error, please contact hawksshop@hawks.com for further assistance.

No, we do not accept phone orders. All orders must be placed through our website.

When you place an order, your bank may authorize the charge while the transaction is processed. If multiple attempts are made, you may see multiple authorizations. These are temporary holds and will typically be released by your bank within several business days. If they do not, please contact your bank or reach out to hawksshop@hawks.com for further assistance.

Yes. Hawks Shop is the official team store of the Atlanta Hawks. We only carry
officially licensed Atlanta Hawks merchandise as well as exclusive product.

Sometimes. Select items may be restocked depending on demand and availability. We recommend checking back regularly or contacting us for more information about a specific product.

We recommend checking your spam or junk folder if you’re unable to locate your confirmation email. Also, check your order history in your account. If you still have not found your confirmation, please contact us for further assistance.

Once your order has shipped, you will receive an email with tracking information. You can also track the status of your order by logging into your account on hawksshop.com or downloading the Shop app.

This means your order has been packaged and awaiting our shipping carrier to pick up your order. If there are no updates after several days, please contact us at hawksshop@hawks.com for assistance.

No. Once an order has been submitted, it enters processing quickly and cannot be change.

No. We currently ship only to the address provided at checkout and are unable to redirect packages after they’ve been processed.

If your tracking information shows your package was delivered but you have not received it, please first check with neighbors or your local carrier. If the package is still missing 24 hours after the delivery scan, please contact hawksshop@hawks.com with your order number in the subject line. You must report missing orders within 10 days of the order being marked as delivered.

We
accept returns within 30 days of delivery for items that are unused, unworn, and in original condition. Some items are final sale, including personalized and clearance items. To start a return or exchange, please visit our return portal or contact our team for assistance.

Return shipping costs are the responsibility of the customer unless the item you received was damaged, defective, or incorrect due to an error on our end.

No. Due to arena operating hours, in-store returns are only available during game day for ticketed fans. Otherwise, returns should be completed through our standard return process.