Lost Prox Card Fee

within 30 days of receipt date. In the package, please include a note stating your desired action as well as the original copy of the receipt. Please make note of the tracking number from the package for your reference. If you were sent a damaged or defective item or if you were sent the wrong item due to our mistake, we can either replace it for you or issue a refund for any applicable shipping if appropriate. Shipping costs will not be returned unless there was product defect or error.