SHIPPING & RETURN POLICY

Shipping and Handling Charges


Domestic Shipping Policy:
All domestic packages should be delivered via UPS with the exception of P.O. Box addresses which will be shipped via USPS. Your shipment should arrive within two weeks (10 business days) of your order unless otherwise indicated.  For shipping options not listed on our website please email prior to placing your order.  Orders placed after 12pm EST may not ship until the following business day.  Orders place on Friday after 12pm EST may not ship until the following Monday.  Orders are not processed or shipped on Saturdays, Sundays, or Holidays.


International Shipping Policy:
All international packages will be shipped via USPS. HawksShop.com is not responsible for any international fees. Your shipment delivery date may vary by destination.  For shipping options not listed on our website please email prior to placing your order.  Orders placed after 12pm EST may not ship until the following business day.  Orders place on Friday after 12pm EST may not ship until the following Monday.  Orders are not processed or shipped on Saturdays, Sundays, or Holidays.

Return / Exchange Policy


Refunds - If you are not satisfied with your order, please send the item(s) back to the State Farm Arena Hawks Shop store within 30 days of receipt date. In the package, please include a note stating your desired action as well as the original copy of the receipt. Please make note of the tracking number from the package for your reference. If you were sent a damaged or defective item or if you were sent the wrong item due to our mistake, we can either replace it for you or issue a refund for any applicable shipping if appropriate.  Shipping costs will not be returned unless there was product defect or error.

Please note: Personalized items cannot be returned for any reason except product defect.


Exchanges - If, for any reason, you would like to exchange a product you purchased through HawksShop.com for another product, please email prior to returning so we may confirm your replacement products are in stock.  With all exchanges you will be responsible for the cost to return the original order.


Send your Return / Exchange to:
HawksShop.com
Attn: Retail Dept.
101 Marietta Street NW
Suite 1900
Atlanta GA, 30303

If you have any further questions contact us at  HawksShop@hawks.com