We package and ship your order as soon as possible based on the availability in our warehouse. All orders are subject to verification and approval before shipping and may take several days to process. We only ship packages during the business week and do not ship on Saturdays, Sundays or holidays.

No, Hawks Shop only ships to the customer's shipping address and cannot be rerouted to another address or a local store.

All orders receive a tracking number after they ship. Orders shipped via UPS can be tracked at www.ups.com Orders shipped via USPS can be tracked at www.usps.com

If you are a domestic customer, you should receive a shipping confirmation email within several days of your purchase. If you are an international customer, your shipping confirmation email may take a few days longer as we process your address. If you do not have it, it's possible that it has been sent to your spam folder.

This means one of two things: It is being processed currently or UPS missed the initial scan when they picked up your order. Tracking will be updated as soon as UPS scans the shipment. If it does not update for multiple days, please contact HAWKSSHOP@HAWKS.COM to locate your package.

If the tracking on your order shows delivered and you have not received your package, please check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed. If you still have not located your package, please contact us at HAWKSSHOP@HAWKS.COM

Once the package has been returned to our Warehouse, we will reach out to the customer regarding any address issues. Once the package is returned to us, please allow 3-5 business days to reship.

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team.

Unfortunately, we are unable to combine shipments on multiple orders.

If you do not receive your order confirmation email, we ask that you check your spam folder. Often times, it may end up being marked as email spam. If you received an order number as part of your checkout, then your order has gone through. If you are still unable to locate your order number, please reach out and we will be glad to assist you.

When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to Hawks Shop, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.

To help protect our customers, we cannot accept any credit card information over the phone. Therefore, we do not allow orders to be placed over the phone.

Due to items being fulfilled in multiple warehouses, we cannot accept in-store pickups.

Web orders can come from multiple warehouses. If you only receive part of your shipment, don't worry, you'll receive tracking on your other goods as they ship.

Due to the arena hours, we are unable to accept returns outside of the hours of a game.

Yes. Please refer to our Return Policy: https://hawksshop.com/shipping-return-policy

No. Please refer to our Exchange Policy: https://hawksshop.com/shipping-return-policy

For all customer emails, please allow a response within 24-48 hours from our team. Please allow more time during holiday, promotions and limited releases. Our representatives are available Monday-Friday, apart from all major U.S. holidays.